Good luck KS, same thing happened with my daughter 2 weeks ago, 15 years she's been with 1st Mariner Bank. The last 5 as branch manager, that investment group that just bought the bank came in and laid off 32 branch managers, We had a lightening bolt wiz through our yard Saturday night scariest thing I've ever seen, as it wiz zed by all the lights that were on got 10x brighter, lost internet, direct tv in the family room and the 52" tv in there as well, I filed a claim with homeowners, just in case . It's been an adventure down here with these afternoon storms , I just figured out how to switch the phone over to just search for the 3G instead of the house internet, Bad thing is I must not be the only one, att can't come out til tomorrow and direct can't get here til Thursday.