OTR, the problem with DirectTV's CS is yes they are always available, but I never get any satisfaction, or I get shoddy workmanship. Their CS fails to meet my needs. I live on the border, I can only get local channels from Harrisburgh, Im 60 miles from Harrisburgh..One time I called and had a real cool CS person that understood where I was coming from, and he switched me to Baltimore locals, at a flip of a switch..But then we had a power outage last summer, and when it was restored, DirectTV rebooted and I had the PA locals back, I called and complained, and Im constantly told, my zipcode dictates where my locals beam from..Its a PITA, I dont want traffic reports from the PA Turnpike, or rte 30 or I83 thru York... But the Perks from DirectTV, if you are a continual customer for 3 years, I got 2 free DVR boxes, and a free upgrade to HD, which Im so loving, Man I wish the PORN was in HD